Appointments 

Doors open between the hours of 8.20 A.M to 6.30 P.M  Monday to Friday

Telephone lines open from 8.00 A.M onwards

How do you make an appointment?

There are two types of appointments:

Pre-bookables – you can book up to a month in advance with doctors and nurses (assuming slots have not all been taken). To ease the pressure on the telephone lines please ring after 11:00 am for these appointments.

Book on the day – these are appointments that CAN ONLY be booked by phoning in from 8:00 am onwards on THAT day.  

 Contact the Surgery by phone on: 01582 841559. 

We cannot guarantee that we can give you an appointment with a named doctor but will attempt to accommodate requests where possible 

Continuity of Care

You have the choice to see any of our doctors or nurses.

However, we value continuity of care. This means dealing with, either seeing or by telephone, the same doctor or nurse for the same episode of illness. We know this leads to better care and it also helps the doctor or nurse to look after your needs appropriately.Therefore we encourage you to see the same person throughout a particular episode of care whenever possible.

Who to see?

Practice Nurses

Our practice nurses are highly trained and can be consulted directly. They run our treatment room. They carry out monitoring for people with high blood pressure, heart disease, asthma and other long term diseases. They will advise on general health care, healthy eating and minor ailments, eg if you are not sure whether to consult a doctor, speak to the nurse first.

Nursing Assistant / Health Care Assistant

The nursing assistant is trained to take blood samples and carry out routine blood pressure checks and weight management

Telephone Consultations

We offer telephone consultations for problems which may not require you to see the doctor. You will be advised of an approximate time when the doctor will call you back. All telephone consultations will be dealt with within 24 hours.

Cancellations

Please inform the Surgery as soon as possible if you are unable to keep your appointment, so that it may be made available to someone else.

Action will be taken on frequent non-attendees, who may not have a genuine reason.

Home Visits

The Doctor will visit patients who are medically bedbound or too ill to attend Surgery. However, most cases can be best dealt with at the Surgery, including children with temperatures and rashes who can be isolated. This makes best use of the Doctors’ time.

Visits must be requested before 10.00 A.M by calling on 01582 840988 so that they can be allocated to the Doctors before they start their rounds. Always give some details about your illness in order for the doctor to assess the degree of urgency-the Doctor will decide if the visit is necessary.

Any late visit requests will be dealt with by the Duty Doctor who may already be occupied with routine work. Therefore these requests should be for urgent problems that cannot wait until the following day.

Please limit your requests for home visits to REAL EMERGENCIES. The Doctor can see 5 patients in the time that it takes to do one visit. Medical problems are best dealt with in the surgery where equipment and medication are at hand. Most sick people, including children, can be brought safely to the doctor by car or taxi.

TEST RESULTS-- 2 P.M

Please call after 2:00 pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you have your test, you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor  only if your are advised to do so.